Instinct Jobs
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We're hiring. See below for open positions.

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Back End (Elixir) Engineer

FALL 2021

Meet Instinct 👋

Instinct Science is a growing Greater Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

 

We’re seeking an experienced Back End Engineer who is looking for a new career opportunity to be the next member of our growing 50-person team. 

 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).

 

Position Summary 😺 

You will join the Instinct team alongside other experienced engineers to work on creating new features for our growing products. Your contributions and leadership will greatly influence the usability and usefulness of the product.

 

The ideal candidate is efficient, organized, detail-oriented, and motivated to work on challenging yet meaningful work that has the potential to shape an entire profession.

 

Day-to-day work will consist of planning and building new features, being available to your team members, reviewing code, documenting upcoming projects, and releasing your work to our users. You will be part of a close-knit team that is working hard for a better product each day.

 

We’re Looking for Someone With ⚡

  • At least 3 years of experience building back-end applications

  • Usage of Elixir and/or Erlang in production

  • Working knowledge of relational databases

  • A high bar for code quality with belief in automated testing

  • Strong organizational skills and ability to manage multiple simultaneous engagements

  • Strong problem solving and analytical skills with experience to resolve problems efficiently

  • A desire to mentor and support a team of fellow developers

  • Ability to think through challenges and develop features that solve them elegantly

  • Ability to challenge and improve our current architecture

  • Excitement for building critical integrations for veterinary hospitals

 

Bonus Experience 💡

  • Previous work on health care, medical records, veterinary, or pharmacy software

  • Previous work on financial analytics and reporting

  • Previous remote position, preferably as part of a small team

 

Technology Used at Instinct 👨‍💻

  • Elixir, Phoenix, Absinthe (GraphQL)

  • PostgreSQL, Redis

  • Javascript, Typescript, React, Apollo, Electron

  • Cypress, Jest, React Testing Library

  • Node

  • AWS

  • CircleCI

  • Docker

  • Papertrail, Sentry

  • Github, Jira, Slack

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

 

Salary and Benefits Highlights 🌞
  • We offer a supportive, innovative, caring work environment

  • We pay our team well (flexible based on experience, targeting $120-140K USD/yr base)

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance, and 401K

  • We offer a generous home office and professional development stipend

  • We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Front End (React) Engineer

FALL 2021

Meet Instinct 👋

Instinct Science is a growing Greater Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

 

We’re seeking an experienced Front End Engineer who is looking for a new career opportunity to be the next member of our growing 50-person team. 

 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).

 

Position Summary 😺 

You will join the Instinct team alongside other experienced engineers to work on creating new features for our growing products. Your contributions and leadership will greatly influence the usability and usefulness of the product.

 

The ideal candidate is efficient, organized, detail-oriented, and motivated to work on challenging yet meaningful work that has the potential to shape an entire profession.

 

Day-to-day work will consist of planning and building new features, being available to your team members, reviewing code, documenting upcoming projects, and releasing your work to our users. You will be part of a close-knit team that is working hard for a better product each day.

 

We’re Looking for Someone With ⚡

  • At least 3 years of experience building JavaScript applications

  • Deep understanding of JavaScript and React

  • A high bar for code quality and user experience

  • Ability to think creatively about problems and develop features that solve them foundationally

  • Intuition to challenge and improve our user interface

  • Excitement for building critical interfaces for veterinary hospitals

  • Strong communication skills

 

Bonus Experience 💡

  • Previous work on health care, medical records, veterinary, or pharmacy software

  • Previous work on financial analytics and reporting

  • Previous remote position, preferably as part of a small team

 

Technology Used at Instinct 👨‍💻

  • Typescript, HTML, CSS, React, Apollo, Electron

  • Jest, React Testing Library

  • Elixir, Phoenix, Absinthe, Docker

  • Node

  • PostgreSQL, Redis

  • AWS, CircleCI, Github Actions

  • Papertrail, Sentry

  • Github, Jira, Slack

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

The development team values collaboration and learning together. We meet weekly for team building, engineering discussions, and book club learnings together.

 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

 

Salary and Benefits Highlights 🌞
  • We offer a supportive, innovative, caring work environment

  • We pay our team well (flexible based on experience, targeting $120-140K USD/yr base)

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance, and 401K

  • We offer a generous home office and professional development stipend

  • We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Customer Support / Training Lead

FALL 2021

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on a unique technology solution for state-of-the-art veterinary hospitals. We are gaining rapid traction and seeking a customer support representative who is looking for a new career opportunity.

 

We’re seeking individuals that have work experience in a veterinary hospital setting who is looking for a new career opportunity to be the next member of our growing 50-person team. The ideal candidate is creative, efficient, detail-oriented, and motivated to work on challenging yet meaningful work that has the potential to shape an entire profession. 

 

We are looking for individuals who can support and accommodate our 24/7 customer service promise.


Position Summary 🐱‍💻

You will provide high-quality customer support to all our new and existing Instinct customers. Your actions will have a major impact at our company as you will be one of the main contacts that Instinct’s customer base will interact with. Day-to-day work will consist of updating training and support materials for our customers and helping to cover our 24/7 on-call support with the rest of the Customer Support Team. You will also train new customers remotely and at in-person installs. 

 

This position requires a heavy travel schedule and you can spend up to 60% of your time traveling to customer locations.


Customer Support at Instinct 👨‍💻

  • Excellent people skills with the ability to give presentations and train others

  • At least 2-3 years experience in a veterinary clinic/hospital setting

  • Understanding of veterinary terminology and basic veterinary medical knowledge

  • Great written and verbal communication skills

  • Ability to lead an installation 

  • Experience with staying organized and making sound decisions under pressure

  • Ability to travel frequently

  • Flexible PST working hours that will include installs for PST hospitals and other time zones.

  • Customer support shifts on our live chat that may consist of rotating evening, overnight and weekend shifts.

A Sneak Peek of Your Role at Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

 

You will work side-by-side with our customer support team helping our current customers and soon-to-be customers incorporate Instinct into their daily workflows. Day-to-day work consists of offering assistance to our users on our 24/7 support chat and emails, training new upcoming hospitals, assisting and leading virtual or on-site go lives, and updating training materials for our users.

Salary and Benefits Highlights 🌞
  • We offer a supportive and caring work environment

  • We pay our team well (flexible based on experience, targeting $55-65K USD/yr base)

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance and 401K

  • We offer a generous home office and professional development stipend

  • We offer a rewarding profit sharing and ownership pool structure

  • We provide all-expense-paid travel to hospitals and our annual retreat

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Looking to join our team in a different way?

Instinct Science is a greater Philadelphia-based animal health company that helps the world’s state-of-the-art veterinary practices streamline their care through medically-driven invoicing and thoughtful automation. Find out more at www.instinct.vet.

 

Our project is supported by the Ben Franklin Technology Partners of Southeastern PA, an initiative of the Pennsylvania Department of Community and Economic Development funded by the Ben Franklin Technology Development Authority.

 

Instinct is an equal opportunity employer committed to providing a work environment free from harassment or discrimination in any form. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

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