Instinct Jobs
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We're hiring. See below for open positions.

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Senior Product Manager

September 2022

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

We’re seeking an experienced Product Manager who is looking for a new career opportunity to be the next member of our growing team. 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).
 

Position Summary 😺 

We are looking for a Senior Product Manager with experience helping companies expand through enhanced product capabilities. As a product manager at Instinct, you will define strategic solutions and develop actionable plans to help us create and refine the best veterinary EMR tools on the market. 

Responsibilities May Include (but aren't limited to) 💪 

  • Gathering and analyzing customers’ needs to inform the creation of useful, easy-to-use, iterative, and elegant solutions. 

  • Developing and compiling shaping documents that clearly define the problem to be solved. 

  • Creating an outline for engineering that displays a detailed picture of how the solution should work, including what a successful outcome looks like.

  • Crafting crisp, clear requirements, user stories, and specs to guide the engineering and QA collaborators who will be working in an agile environment.

  • Making well-informed decisions and educated trade-offs that balance customer needs, technical feasibility, and business goals. 

  • Working directly with leaders across teams to define and prioritize work based on other business priorities and company goals.

  • Creating focus for the engineering pods by prioritizing constantly so that teammates know they're doing the most important work.

  • Developing meaningful relationships across the organization and with customers to understand needs, explain our plans and recommendations, and set reasonable delivery expectations.

  • Serving as a product owner for our projects, so when people have questions, they know they can  get answers promptly to ensure roadblocks are cleared to keep things moving forward. 

  • Working with customer-facing teams to provide necessary information to ensure new features can be launched successfully and efficiently.

  • Partnering with the VP of Product in the development of our product management center of excellence.

We’re Looking for Someone With

  • 5+ years of product management experience in an entrepreneurial, early stage start-up environment

  • Familiarity with cloud software and SaaS business models

  • Solid understanding of project management principles

  • A self-starter, able to work autonomously and collaboratively, with a "roll up the sleeves" attitude

  • Driven by results and outcomes (rather than output)

  • A customer-first mindset

  • Natural and creative problem-solver, unfazed by adversity and ambiguity and able to independently solve multiple challenging problems, in parallel

  • Outstanding project management skills

  • Exceptional written and interpersonal communication skills

  • A desire to continuously learn, grow, and improve and encourage others around you to do the same

Bonus Experience 💡

  • Previous work experience in the veterinary industry

  • Experience building financial and reporting software tools

  • Previous remote remote work, preferably as part of a small growing team at scale

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

 

Salary and Benefits Highlights 🌞
  • We offer a supportive, innovative, caring work environment.

  • We pay our team well (flexible based on experience, targeting $80K-130K USD/yr base).

  • We give our team owner-like flexibility over work and time off.

  • We offer health, vision, dental insurance, and 401K.

  • We offer a generous home office and professional development stipend.

  • We provide all-expense-paid travel to veterinary hospitals and our retreats.

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Production Support Specialist

August 2022

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

 

We’re seeking an experienced Production Support Specialist who is looking for a new career opportunity to be the next member of our growing 50-person team. 

 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).

Position Summary 😺 

The Production Support Specialist works closely with  Instinct team members across the organization to investigate production issues, focusing on reproducing, documenting, and reverse engineering production bugs. 

 

The ideal candidate is excited to dig into root cause analysis,  and has experience debugging production issues using tools such as Sentry, SolarWinds, and system logs. Experience with, or an interest in, the programming language Elixir, is a huge plus! 

 

Day to day responsibilities include may include: 

  • Utilizing a command-line interface and psql to investigate and debug production issues

  • Configuring and monitoring production application tools to identify and investigate production issues 

  • Working closely with both technical and non-technical team members to collect additional context and data to reproduce and diagnose production issues  

  • Documenting and improving processes around reporting production bugs and incidents using tools like JIRA 

We’re Looking for Someone With

  • At least 1-2 years of experience with debugging production issues

  • Proficiency with CLI, Postgres and Linux

  • Experience with Amazon Web Services (or similar cloud computing services)

  • Strong communication skills and a passion for helping others

  • Strong organizational skills and ability to manage multiple simultaneous engagements

  • Strong problem solving and analytical skills with experience to resolve problems efficiently

Bonus Experience 💡

  • Previous remote position, preferably as part of a small team

  • Previous experience working as, or closely with, QA

  • Previous work on health care, medical records, veterinary, or enterprise software

  • Knowledge or interest in coding (particularly with Elixir)

Technology Used at Instinct 🧑‍💻 

  • Elixir, Phoenix, Absinthe (GraphQL)

  • PostgreSQL, Redis

  • Javascript, Typescript, React, Apollo, Electron

  • Cypress, Jest, React Testing Library

  • Node

  • AWS

  • CircleCI

  • Docker

  • Papertrail, Sentry, Prometheus, Grafana

  • Github, Jira, Slack

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, professional, and fun work environment that values balance. As a fully distributed team, we seek teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

 

Salary and Benefits Highlights 🌞
  • We offer a supportive, innovative, caring work environment

  • We pay our team well (based on experience for this role): $75,000 - $110,000

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance, and 401K

  • We offer a generous home office and professional development stipend

  • We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Marketing Lead

August 2022

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

We’re seeking an experienced Marketing Lead who is looking for a new career opportunity to be the next member of our growing team. 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).
 

Position Summary 😺 

You will join Instinct to build our marketing organization collaborating closely with sales, product management, and senior leadership to develop the messaging and positioning for all products and direct go-to-market activities. The Marketing Lead will oversee Instinct Science branding, corporate communications, product positioning and messaging, go-to-market campaigns, content creation, sales enablement, creative direction, and all aspects of demand generation, including inbound and outbound marketing, to drive sales leads aligned with revenue goals. 

 

The ideal candidate is up for the challenge of being our first marketing hire to both strategize and execute on building our marketing functions.

 

The successful candidate is professional, responsible, caring, has deep knowledge of the software as a service marketing tools and must have solid business acumen. They will be entrepreneurial, ambitious, and detail-oriented, have exceptional verbal and written communication skills, and be motivated by working on challenging yet meaningful work that has the potential to shape the entire veterinarian profession, while offering the right individual a growth path to become a company functional leader.

This position will require semi-regular travel for sales/marketing purposes and to customer locations and conference events.

 

Responsibilities May Include (but aren't limited to) 💪 

  • Develop product positioning, messaging, and personas with the ability to customize to various industries or specific target organizations

  • Manage and execute our Pick the Brain blog and oversee other educational content

  • Build and execute global messaging that positions Instinct Science solutions as differentiated and market leading

  • Develop technical material that will engage veterinary professionals to gain interest in our products.

  • Partner with a creative team to manage web site content, including core messaging on home page, product pages, SEO landing pages

  • Manage and grow our peer ratings, reviews, and NPS via various channels

  • Direct development of corporate branding—including vision, voice, and verbal and visual identity—to convey consistent corporate presence in the market

  • Collaborate closely with the product team to develop product messaging and positioning, aligned with corporate goals

We’re Looking for Someone With

  • Bachelor’s degree in related field from an accredited university

  • 3+ years of Marketing Management experience in an entrepreneurial environment

  • Active and well-rounded personal presence on social media with a command of each network and their best practices

  • Familiarity with cloud software and SaaS business models

  • Adobe Creative Suite, demand generation marketing, inbound marketing, and blogging experience is preferred

  • Solid understanding of project management principles

  • Working knowledge of various software tools such as Google Suite and photo and video-editing software

 

Bonus Experience 💡

  • Experience with HubSpot

  • Work/knowledge with modern software companies

  • Previous work/knowledge of health care or veterinary industry

  • Previous remote remote work, preferably as part of a small growing team at scale

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

 

Salary and Benefits Highlights 🌞
  • We offer a supportive, innovative, caring work environment

  • We pay our team well (flexible based on experience, targeting $80K-130K USD/yr base)

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance, and 401K

  • We offer a generous home office and professional development stipend

  • We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Instinct Science is a greater Philadelphia-based animal health company that helps the world’s state-of-the-art veterinary practices streamline their care through medically-driven invoicing and thoughtful automation. Find out more at www.instinct.vet.

Instinct is an equal opportunity employer committed to providing a work environment free from harassment or discrimination in any form. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

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