Instinct Jobs

Instinct is hiring. See below for open positions. Looking to join our team in a different way?

Integrations / Back End (Elixir) Engineer

Spring 2021

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

 

We’re seeking an experienced Back End Engineer who is looking for a new career opportunity to be the next member of our growing 35-person team. 

 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET).

 

Position Summary 😺 

You will join the Instinct team alongside other experienced engineers to work on creating connections to third-party systems, contributing to our backend application, developing internal tools and in shaping our data models. Your contributions and leadership will greatly influence the usability and usefulness of the product.

 

The ideal candidate is efficient, organized, detail-oriented, and motivated to work on challenging yet meaningful work that has the potential to shape an entire profession.

 

Day-to-day work will consist of managing partner relationships, designing, building, documenting and troubleshooting interfaces to third-party software. Additionally, you will be building new features, troubleshooting bugs, planning future dev work, reviewing teammate’s PRs, and taking ownership for our growing back-end application. You will be part of a close-knit team that is working hard for a better product each day.

 

We’re Looking for Someone With ⚡

* At least 3 years of experience building back-end applications

* Usage of Elixir and/or Erlang in production

* Deep knowledge of API designs

* Working knowledge of networking protocols and data interchange formats (e.g. TCP/IP, HTTP, FTP, SOAP, JSON, XML)

* Working knowledge of relational databases

* A high bar for code quality with belief in automated testing

* Strong organizational skills and ability to manage multiple simultaneous engagements

* Strong problem solving and analytical skills with experience to resolve problems efficiently

* A desire to mentor and support a team of fellow developers

* Ability to think through challenges and develop features that solve them elegantly

* Ability to challenge and improve our current architecture

* Excitement for building critical integrations for veterinary hospitals

 

Bonus Experience 💡

* Previous remote engineer position, preferably as part of a small team

* Previous work on health care, medical records, veterinary, or enterprise software

* Knowledge of HL7

* Managing business relationships

 

Technology Used at Instinct 👨‍💻

* Elixir, Phoenix, Absinthe (GraphQL)

* PostgreSQL, Redis

* Javascript, Typescript, React, Apollo, Electron

* Cypress, Jest, React Testing Library

* Node

* AWS

* CircleCI

* Docker

* Papertrail, Sentry, Prometheus, Grafana

* Github, Jira, Slack

 

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, professional, and fun work environment that values balance. As a fully distributed team, we seek teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

 

Salary and Benefits Highlights 🌞

  • We offer a supportive, innovative, caring work environment

  • We pay our team well (based on experience)

  • We give our team owner-like flexibility over work and time off

  • We offer health, vision, dental insurance, and 401K

  • We offer a generous home office and professional development stipend

  • We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Instinct Science is a greater Philadelphia-based animal health company that helps the world’s state-of-the-art veterinary practices streamline their care through medically-driven invoicing and thoughtful automation. Find out more at www.instinct.vet.

 

Our project is supported by the Ben Franklin Technology Partners of Southeastern PA, an initiative of the Pennsylvania Department of Community and Economic Development funded by the Ben Franklin Technology Development Authority.

 

Instinct is an equal opportunity employer committed to providing a work environment free from harassment or discrimination in any form. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

By using this website you agree to the Instinct Privacy Policy and General Terms of Use: https://www.instinct.vet/legal.

Part Time Customer Support

Spring 2021

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on unique technology solutions for state-of-the-art veterinary hospitals across the globe. 

 

We are seeking Part Time Customer Support Representatives who are looking for part time career opportunities as the next members of our growing team. 

 

We’re a fully distributed team (we work from home!), thus geographic location isn’t important. This position specifically is looking for individuals with off-hour flexibility, so overlapping with our regular business hours is not important.

 

Position Summary 😺 

You will join Instinct’s support team alongside industry experts to provide high-quality 24/7/365 customer support to all our new and existing Instinct customers. We’re seeking individuals with flexible schedules looking for part-time work to cover off-hour night and weekend support shifts for our team. 

 

The ideal candidates have experience on veterinary teams and are friendly, professional, responsible, caring, have positive attitudes, and are problem solvers who have exceptional verbal and written communication skills. 

 

Your actions will have a major impact at Instinct as you will be a first-line contact for Instinct’s growing customer base. Day-to-day work will consist of growing into an Instinct expert, keeping up with new and existing features, while helping to cover our 24/7 on-call chat, email, and phone support. 

We’re Looking for Someone With ⚡

* At least 2 years experience in a veterinary clinic/hospital setting

* Exceptional written and verbal communication skills

* Excellent people skills and great written and verbal communication skills

* Ability to problem solve and make sound decisions under pressure

* Understanding of veterinary terminology and basic veterinary medical knowledge

* Basic software and technology proficiency

* Ability to work efficiently from home as part of a distributed team

* Flexible weekend day and overnight hours shifts

Bonus Experience 💡

* Veterinary specialty, emergency, or teaching hospital experience

* Tech-savvy with a desire to learn technology tools

* Experience as a veterinary nurse, student, or veterinarian

 

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry. 

 

Instinct fosters a diverse, inclusive, transparent, professional, and fun work environment that values balance. As a fully distributed team, we seek teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term. 

 

We’re guided by one thing: helping veterinary hospital teams excel. To that end, your work contributions will greatly shape the workflows, staff happiness, and patient care for some of the most advanced veterinary centers on the planet.

Salary and Benefits Highlights 🌞

​* We offer a supportive, innovative, and caring work environment

* We pay our team well (per shift for this position)

* We give our team owner-like flexibility over work and time off

* We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Instinct Science is a greater Philadelphia-based animal health company that helps the world’s state-of-the-art veterinary practices streamline their care through medically-driven invoicing and thoughtful automation. Find out more at www.instinct.vet.

 

Our project is supported by the Ben Franklin Technology Partners of Southeastern PA, an initiative of the Pennsylvania Department of Community and Economic Development funded by the Ben Franklin Technology Development Authority.

 

Instinct is an equal opportunity employer committed to providing a work environment free from harassment or discrimination in any form. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

By using this website you agree to the Instinct Privacy Policy and General Terms of Use: https://www.instinct.vet/legal.

VP of Customer Care

Spring 2021

Meet Instinct 👋

Instinct Science is a growing Philadelphia-based animal health company working on a unique technology solution for state-of-the-art veterinary hospitals. 

 

We are seeking a VP of Customer Care who is looking for a new career opportunity leading and scaling a team of support and sales professionals. The ideal candidate will fill a critical leadership role at Instinct, bringing individual coaching and sales/support team scaling experience to our growing organization.

 

The Instinct team is fully distributed, thus geographic location isn’t important as long as you can overlap with our regular business hours (Mon-Fri 8-5 ET). Because of our customer base, the individual must be willing to help accommodate our 24/7/365 customer care experience.

 

Position Summary 😺 

You will join Instinct as a leader alongside our VP of Product Operations and VP of Engineering. You will be dedicated to and responsible for our entire Customer Care team which is made of uniquely experienced and caring sales professionals, veterinarians, veterinary nurses, veterinary students, front desk employees, and hospital managers. The ideal candidate is people and process-oriented, a model communicator, responsible, caring, patient, detail-oriented, positive in attitude, embraces a collegial leadership style, and is a proven people grower. 

 

You should also be excited to learn to sell, teach, train, and support Instinct hospitals and their staff, as well as strategically improve Instinct’s sales and support processes for long-term growth. This role will find you leading and working with our sales and support team, providing high-quality customer care to all our prospective, new, and existing Instinct customers. The ideal candidate will also embrace a role as a company evangelist, providing a respected outward face for industry presentations, relationships, and brand awareness.

 

This position will require a regular travel schedule (pandemic-pending) where you may spend up to 25-50% of your time traveling for sales/marketing purposes and to customer locations embedded with our customer care team, observing, coaching, and helping support/consult with our valued customers.

We’re Looking for Someone With ⚡

* At least 6 years experience leading, managing, scaling, and growing teams

* Excellent people skills, emotional intelligence, and excitement for management

* Exceptional written and verbal communication skills

* Experience with speaking and writing (modern writing/presenting/communication)

* Experience with customer support and business development activities

* Ability to problem solve and make sound decisions under pressure

* Ability to work efficiently from home as part of a distributed team

* Ability to travel frequently, as needed

* Ability to have flexible working hours that will include sharing responsibility and backup for nights, weekends, and holidays

* Basic software tool proficiency: G-Suite, Gmail, Google Drive, Google Docs, Spreadsheets, and more

Bonus Experience 💡

* Software sales, implementation, and support experience

* Veterinary specialty hospital or veterinary hospital management experience

* Understanding of veterinary terminology and basic veterinary medical knowledge

* Experience using Instinct

 

A Sneak Peek at Team Instinct 🔭

The Instinct team consists of a unique mix of veterinary and technology experts who offer years of experience developing and commercializing point-of-care software for the veterinary industry.

 

Instinct fosters a diverse, inclusive, transparent, professional, and fun work environment. As a fully distributed team, we value teammates with strong communication and organizational skills. We’re building a company that reflects our care for every individual, treating each team member well by going out of our way to help one another in the short-term and pushing for growth in the long-term.

A major part of this role will have you working side-by-side with our customer support and sales team implementing Instinct for the hospitals we serve. Your contributions and leadership will greatly shape the workflows for some of the most advanced veterinary centers on the planet.

Salary and Benefits Highlights 🌞

* We offer a supportive, innovative, and caring work environment

* We pay our team well (based on experience)

* We give our team owner-like flexibility over work and time off

* We offer health, vision, dental insurance, and 401K

* We offer a generous home office and professional development stipend

* We provide all-expense-paid travel to hospitals and our retreats

Learn More About Us 👓

https://www.instinct.vet - Corporate website

 

https://pickthebrain.instinct.vet - Our new blog called Pick the Brain that has articles that will help you understand a little more about how we engage and help our customers—besides writing awesome software.

Instinct Science is a greater Philadelphia-based animal health company that helps the world’s state-of-the-art veterinary practices streamline their care through medically-driven invoicing and thoughtful automation. Find out more at www.instinct.vet.

 

Our project is supported by the Ben Franklin Technology Partners of Southeastern PA, an initiative of the Pennsylvania Department of Community and Economic Development funded by the Ben Franklin Technology Development Authority.

 

Instinct is an equal opportunity employer committed to providing a work environment free from harassment or discrimination in any form. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

By using this website you agree to the Instinct Privacy Policy and General Terms of Use: https://www.instinct.vet/legal.

Ready to be an Instinct Hospital?

Instinct-FullLogo-2-Navy-Company.png

CONTACT US

Instinct Science

54 East Oakland Ave

Doylestown, PA 18901

sayhi@instinct.vet

866.267.1818

Made with        in Philadelphia

 © 2021 Instinct Science, LLC